Returns
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Consumers from the UK and the EU have the right to withdraw from this contract within thirty (30) days without giving any reason. The withdrawal period will expire thirty (30) days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods, or — in the case of partial deliveries — the last item delivered.
To exercise your right of withdrawal, you must inform us — Kontri Ltd, 49 Hevea Road, Burton-on-Trent DE13 0SH, United Kingdom, email: contact@vivisence.com — of your decision to withdraw from this contract by means of a clear statement (for example, a letter sent by post or an email). You may use the model cancellation form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the cost of delivery (except for any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen (14) days from the day on which we are informed of your decision to withdraw from this contract. If you return only part of your order, the delivery cost will not be refunded.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must send back or hand over the goods to us without undue delay, and in any event no later than fourteen (14) days from the day on which you communicate your withdrawal from this contract to us.
The deadline is met if you send back the goods before the period of fourteen (14) days has expired.
We will bear the direct cost of returning the goods only if you follow the return instructions provided by email (for example, by using the prepaid return label supplied). If you choose a different return method, you will bear the direct cost of returning the goods. The company's registered office address should not be used for the return of purchased products. Returns should only be made in accordance with the return instructions provided by our customer service department. For UK customers, the returns address is in the UK. For EU customers, the returns address is in Poland.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If you have contacted us to cancel your contract before your products arrive, though your order will have been cancelled, we may be unable to cancel the delivery. In that case, please refuse any delivery of cancelled products or return them to us.
To exercise the right to cancel, the return must be initiated and registered under the name of the person who placed the order and is the holder of the payment account used for the purchase. Refunds will be issued exclusively to that individual and to the same payment method used for the original transaction.
Model Cancellation Form
(Complete and return this form only if you wish to withdraw from the contract)
To: Kontri Ltd, 49 Hevea Road, Burton-on-Trent DE13 0SH, United Kingdom
Email: contact@vivisence.com
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods:
Ordered on (*) / Received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.
Practical return advice (optional, without prejudice to your statutory withdrawal rights):
- When trying on clothing, please avoid leaving traces of make-up, perfume or deodorant.
- Tights and similar items should only be tried on over your own underwear.
- Pack items carefully to prevent damage during transport.
- If you return items at your own expense using a carrier of your choice, we strongly recommend using a tracked delivery service.
- The company's registered office address should not be used for the return of purchased products. Returns should only be made in accordance with the return instructions provided by our customer service department. For UK customers, the returns address is in the UK. For EU customers, the returns address is in Poland.
Your statutory rights remain unaffected.
If you would like a different size or colour:
1. Return the item
Please follow the return procedure described above. Atfter receipt of your return, you will be refunded accordingly (see above for details).
2. Place a new order
Simply order and pay for the new size or colour (including shipping costs, if applicable). If you would like to receive the new item more quickly, you can place the new order first and then return the original item.